Return & Refund Policy

Aloha! At Hilo Showers, we want you to be completely satisfied with your natural bath and body products. We stand behind the quality of our handcrafted items and want to make sure you love them as much as we do.

Our Promise

We believe in the quality of our products and want you to experience their benefits with complete peace of mind. If you’re not entirely happy with your purchase, we’re here to help make it right.

Return Window

You have 14 days from receiving your order to initiate a return. We understand that choosing natural products is a personal experience, and we want you to feel confident in your decision.

Eligible Items

To be eligible for a return, your item must be:

Unused and in its original condition
In its original packaging
Have at least 2/3 of the product remaining (for liquid products)
Free from damage

Return Process

For Online Orders:

Email us at HiloShowers@gmail.com with your order number and reason for return
We’ll send you return instructions within 1 business day
Package your items securely using eco-friendly materials when possible
Ship your return using the provided instructions

For Pop-up Purchase Returns:
Visit us at any of our pop-up locations with:

Your original receipt
The item(s) you wish to return
A valid ID

Refund Processing

Once we receive your return:

Online order refunds are processed within 3-5 business days
Pop-up purchase refunds are processed immediately
Refunds are issued to your original payment method
You’ll receive an email confirmation when your refund is processed

Natural Product Considerations

As creators of natural products, we want to ensure the best experience possible:

If you experience any skin sensitivity, discontinue use immediately and contact us
We cannot accept returns on products that show signs of extensive use
For concerns about product reactions, please contact us right away for assistance

Exchanges

Prefer to try a different product? We’re happy to help:

Direct exchanges are available at our pop-up locations
For online orders, we’ll process your refund and you can place a new order
We’ll help you choose the right product for your needs

Shipping Costs

For online returns:

Return shipping costs are the responsibility of the customer
Original shipping charges are non-refundable
We recommend using tracked shipping for your protection

Questions?

We’re here to help! Contact our customer service team:

Email: HiloShowers@Gmail.com
Pop-up Location Hours: Follow us @HiloShowers on all social media platforms to be updated on location.

Special Cases

We handle each return with care and aloha. If you have special circumstances or concerns, please reach out to us directly. We’re committed to finding a solution that works for you.

Mahalo for choosing Hilo Showers. We appreciate your trust in our products and look forward to serving you.

Last Updated: February 13, 2025

Note: This policy complies with Hawaii state regulations and consumer protection laws. We reserve the right to update or modify this policy at any time. Any changes will be posted on our website and at our pop-up locations.