Privacy Policy

Last Updated: February 13, 2025

1. Introduction

Welcome to Hilo Showers. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hiloshowers.com or use our services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

Names
Addresses
Email addresses
Phone numbers

2.2 Non-Personal Information

We may collect non-personal information about your interaction with our website through Google Analytics, such as:

Browser type
Device type
Pages visited
Time spent on site

2.3 Information We Do Not Collect

Hilo Showers does not collect:

Sensitive information (e.g., health data or government IDs)
Information about customers’ water quality and usage
Data from customers outside the United States (except through Google Analytics)

3. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling orders
Communicating with you about your orders and our products
Sending newsletters and promotional materials (with your consent)
Improving our website and services
Complying with legal obligations

4. Data Sharing and Third Parties

4.1 Third-Party Service Providers

We use Wix.com as our e-commerce platform provider. Wix.com may have access to your personal information as necessary to provide their services to us. For more information on Wix’s data handling practices, please refer to their privacy policy at [Wix Privacy Policy URL].

4.2 Payment Processing

We use the payment processor provided by Wix.com. We do not store payment information on our servers. For information on how Wix.com handles payment data, please refer to their privacy policy.

4.3 Google Analytics

We use Google Analytics to analyze website traffic and improve our services. Google Analytics may collect non-personal information about your browsing behavior. For more information on how Google uses this data, please visit Google’s Privacy & Terms page.

4.4 No Sale of Personal Information

Hilo Showers does not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods for different types of data are as follows:

Order information: 7 years (for tax and accounting purposes)
Customer accounts: As long as the account is active, plus 2 years
Marketing data: 3 years from the last interaction
Website analytics data: 14 months

7. Your Rights and Choices

You have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-out: You can opt-out of receiving marketing communications from us at any time.

To exercise these rights or make a privacy-related request, please contact us at HiloShowers@gmail.com.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Hilo Showers
Email: hiloshowers@gmail.com

11. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about your CCPA rights.

12. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.